“Patient’s Corner”
The patient’s rights as a consumer are as follows
- Patients have the right to know a doctor's experience, qualifications and all degrees as full disclosure of a physician's credentials and expertise ensures transparency and empowers patients to make well-informed healthcare choices.
- Patients have the right to be told about their illness, to have their medical records explained.
- Patients should be explained about whatever treatment/medicines are prescribed to them. They should be made aware of the risks and side effects, if any. They have the right to ask questions and clarify their doubts about the treatment.
- Patients have the right to be handled with consideration and due regard for their modesty when being physically examined by the doctor.
- Patients have the right to maintain confidentiality regarding their illness and can expect the same from the doctors.
- Patients have the right to a second opinion if they are doubtful about the medicines or treatment suggested.
- Patients have the right to know what a suggested operation/surgery is for and the possible risks involved. If he/she is unconscious or unable to make the decision due to other reasons, informed consent needs to be taken from their nearest relatives.
- Patients have the right to get their medical records/case papers on request from the doctor /hospital.
- Patients have the right to get their medical records/case papers from the doctor /hospital upon request.
- If the patient needs to be moved to another hospital, he / she has the right to know the reason for it and also has the right to make his or her own choice in consultation with the doctor.
- Patients have the right to get details of the bills they have paid for.
Source:
National Consumer Helpline
Ministry of Consumer Affairs | Government of India
For doctors
For Hospitals Polyclinic & Pharmacy
